# Inviting a client's people

## What it does

Gives a client's people their own sign-in to the Nexus workspace, so everything they read, approve or change is under their name.

- **An invite** sends a sign-in link to one email address. The link works once, for 3 days, and opens the client's home in the workspace.
- **Their role.** A **viewer** reads. A **member** works on everything. Admins are made separately.
- **Review access.** A viewer who **can review** also approves posts, asks for changes and comments on the social boards, named as themselves. A viewer without it only reads.
- **Which clients.** An invite covers the client you invite them to. Their organization's admin can widen it to every client.
- **Anyone you invite.** People outside the organization's email domains (a freelancer, a partner agency, a personal address) get in through their invite only. The Team page marks them.

## Use it

- **"Invite jane@acme.com to Acme as a viewer who can review."** Sends the invite.
- **"Resend Jane's invite."** Sends a new link (the old one stops working once used or after 3 days).
- **"Remove Jane from Acme."** Signs her out at once. If Acme was her only client, her access is switched off.
- In the workspace: **Settings → Team → Workspace access** lists everyone who can sign in, their role, review access and last sign-in, with **Resend** and **Remove**. Open a person to switch review access on or off. **Invite someone** is under the list.

## Who can invite

- The account team for the client.
- An admin of the client's organization, for its own clients.
- Changes show what they'll do first and apply once you say yes.

## Troubleshooting

- **"App access is off" on the Team page.** Nobody in the organization can sign in yet, invited or not. The invite is saved, and no email goes out. Once access is on, press **Resend**.
- **The link says it expired or was used.** Go to the sign-in page and enter the same email address for a new link.
- **They signed in but can't approve a post.** They're a viewer without review access. Switch **Can review** on in their row.

## Prompts

- "Invite jane@acme.com to Acme as a viewer who can review."
- "Resend Jane's invite."
- "Remove Jane from Acme."