{
  "@type": "help_guide",
  "id": "channel-pin",
  "title": "Client channels",
  "kind": "feature",
  "summary": "Each client has its own Slack channel, pinned to that client. In a pinned channel Nexus always knows the client, so you never name it.",
  "aliases": [
    "pin a channel",
    "pinned channel",
    "channel pin",
    "which client is this channel",
    "link this channel to a client"
  ],
  "engine": null,
  "agents": [],
  "related": [
    {
      "id": "how-to-ask-nexus",
      "page": "https://nexus.effiqs.com/help/how-to-ask-nexus"
    },
    {
      "id": "client-settings",
      "page": "https://nexus.effiqs.com/help/client-settings"
    }
  ],
  "reviewed": "2026-10-14",
  "sections": [
    {
      "heading": "What it does",
      "key": "what-it-does",
      "markdown": "Each client has its own Slack channel, pinned to that client. In a pinned channel Nexus always knows the client, so you never name it."
    },
    {
      "heading": "Set it up",
      "key": "set-it-up",
      "markdown": "1. Create the client's channel and invite Nexus.\n2. In the channel: **\"Pin this channel to [client].\"**\n3. Check it worked: **\"Which client is this channel for?\"**\n\nA channel can be pinned to one client only. Moving a pin to another client asks you to confirm."
    },
    {
      "heading": "Troubleshooting",
      "key": "troubleshooting",
      "markdown": "- **Nexus asks which client you mean in a client channel.** The channel isn't pinned. Pin it.\n- **Nexus answers about the wrong client.** Check the pin, then move it if needed."
    },
    {
      "heading": "Prompts",
      "key": "prompts",
      "markdown": "- \"Pin this channel to [client].\"\n- \"Which client is this channel for?\""
    }
  ],
  "prompts": [
    {
      "text": "Pin this channel to [client].",
      "tool": "pin_client_channel"
    },
    {
      "text": "Which client is this channel for?",
      "tool": "which_client_for_channel"
    }
  ],
  "page": "https://nexus.effiqs.com/help/channel-pin",
  "markdown": "https://nexus.effiqs.com/help/channel-pin.md"
}